These Terms & Conditions (“T&Cs”) apply to all students purchasing and participating in TDCA’s Interview Coaching programmes (2h Academic or 4h Academic + Performance). By purchasing a coaching package, you agree to the following:

1. Programme Structure

• 2h Academic Coaching: two (2) × 1-hour sessions with an Academic Coach.

• 4h Academic + Performance Coaching: two (2) × 1-hour sessions with an Academic Coach, plus two (2) × 1-hour sessions with a Performance Coach.

• Sessions are delivered online via a TDCA-approved platform (e.g. Zoom).

2. Scheduling & Rescheduling

• Sessions must be booked within three (3) months of purchase.

• 2h Coaching: one (1) reschedule permitted with a minimum of 48 hours’notice.

• 4h Coaching: two (2) reschedules permitted with a minimum of 48 hours’ notice.

• Reschedule requests must be made by email to TDCA or directly through the booking platform.

• If less than 48 hours’ notice is given, or the reschedule allowance has been exceeded, the session will be forfeited.

3. Illness & Emergencies

• We understand illness or emergencies may occur. At TDCA’s discretion, sessions may be rescheduled outside of the standard allowance if medical or emergency evidence is provided.

• If a coach is unwell or unavailable, TDCA will provide an alternative coach or rearrange the session at no additional cost.

4. Non-Attendance (No Shows)

• If you fail to attend a booked session without notice, the session is forfeited.

• Repeated no-shows may result in removal from the programme without refund.

5. Refunds & Cancellations

• Coaching packages are non-refundable once purchase is complete.• In exceptional circumstances (e.g. serious illness, relocation), TDCA may at its sole discretion consider partial refunds or credit towards other TDCA programmes.

6. Student Responsibilities

• Students are expected to:

• Arrive on time for each session.

• Complete any preparation tasks set by the coach.

• Ensure they have a reliable internet connection and suitable environment for online sessions.

• TDCA is not responsible for technical issues arising from the student’s equipment, software, or internet provider.

7. Coach Allocation

• TDCA will match you with an Academic Coach and/or Performance Coach based on your onboarding questionnaire.

• While we make every effort to provide continuity, TDCA reserves the right to substitute coaches if necessary.

8. Use of Materials

• Any resources, prep guides, or notes shared during the programme are for personal use only and must not be distributed, copied, or sold without TDCA’s written consent.

9. Confidentiality & Conduct

• Both student and coach are expected to maintain professional behaviour and confidentiality.

• TDCA reserves the right to terminate sessions if inappropriate behaviour occurs, without refund.

10. Data Protection

• Your personal data will be stored securely and used only for the purposes

of delivering the programme, tracking progress, and sharing tailored recommendations.

• By joining the programme, you agree to be added to TDCA’s mailing lists (you may unsubscribe at any time).